SAKAI FORGED KNIVES

堺刃物

USER'S GUIDE

- AREAS WE SHIP TO

Presently, countries and regions you can access our site from and we can ship to are colored-in on the above
world map. The countries and regions represented by these colors are listed here below.

Asia
  • Hong Kong,
  • Taiwan,
  • China,
  • Singapore,
  • Malaysia,
  • Korea,
  • Guam,
  • Saipan,
  • Philippines,
  • Macao,
  • Mongolia,
  • India,
  • Indonesia,
  • Vietnam,
  • Cambodia,
  • Sri Lanka,
  • Thailand,
  • Nepal,
  • Pakistan,
  • Bangladesh,
  • Bhutan,
  • Brunei,
  • Maldives,
  • Laos
North America, Oceania, Central America, Middle East
  • U.S.A,
  • Canada,
  • Australia,
  • New Zealand,
  • Solomon Islands,
  • New Caledonia,
  • Papua New Guinea,
  • Fiji,
  • El Salvador,
  • Mexico,
  • Cuba,
  • Costa Rica,
  • Jamaica,
  • Trinidad and Tobago,
  • Panama,
  • Barbados,
  • Honduras,
  • United Arab Emirates,
  • Israel,
  • Iraq,
  • Iran,
  • Oman,
  • Qatar,
  • Kuwait,
  • Cyprus,
  • Saudi Arabia,
  • Syria,
  • Jordan,
  • Turkey,
  • Bahrain
Europe
  • United Kingdom,
  • France,
  • Germany,
  • Italy,
  • Ireland,
  • Iceland,
  • Azerbaijan,
  • Ukraine,
  • Estonia,
  • Austria,
  • Netherlands,
  • Greece,
  • Croatia,
  • Switzerland,
  • Sweden,
  • Spain,
  • Slovakia,
  • Slovenia,
  • Czech Republic,
  • Denmark,
  • Norway,
  • Hungary,
  • Finland,
  • Bulgaria,
  • Belarus,
  • Belgium,
  • Poland,
  • Portugal,
  • Malta,
  • Latvia,
  • Lithuania,
  • Romania,
  • Luxembourg,
  • Russia
South America, Africa
  • Algeria,
  • Uganda,
  • Egypt,
  • Ethiopia,
  • Ghana,
  • Gabon,
  • Kenya,
  • Sierra Leone,
  • Djibouti,
  • Zimbabwe,
  • Sudan,
  • Senegal,
  • Ivory Coast Republic,
  • Tanzania,
  • Tunisia,
  • Togo,
  • Nigeria,
  • Botswana,
  • Madagascar,
  • South Africa,
  • Mauritius,
  • Morocco,
  • Rwanda,
  • Argentina,
  • Brazil,
  • Peru,
  • Venezuela,
  • Uruguay,
  • Ecuador,
  • Colombia,
  • Chile,
  • Paraguay

- REGISTER (FREE)

Read Terms and Conditions and Register (Free).
In order to enjoy shopping here at SAKAIKNIFE, it is recommended to first register as a member (free).

To Member Registration
Read the Terms and Conditions, click the [Agree and Register] button, then enter your details.
Agree and Register Your My Account information is protected bySSL SecurityEncryption Pleasebe sure to fill out all of the necessary fields.
Please be sure to enter the information correctly. Do not choose a password that might be easily guessed by a third party.
Do not use your birthday or telephone number as a password. ・Do not tell anyone else your password.
Please be sure to enter your information correctly at the Shipping Address and Points screen.
If all of your information is correct, then please click on theRegisterbutton.
When the Membership Registration Complete screen appears, your registration is finished.
Please keep your member ID and password secure.
You can change your password, but you can't change your member ID.
You can check the information you registered in My Account.
Have fun shopping!

- SHOPPING & PAYMENT

Find the items you want and add them to your shopping cart
To make an order with us you must register (free) and login. If you have not yet completed the member registration process, please do that first.To Member Registration

< Log-In >
To make an order with us, first login by clicking theLogin button. After logging in, you can see at a glance information such as your accumulated points.To the Login Screen
< Adding Items to Your Cart >
If there are different color and/or size options available, select specific ones to see whether that variation is in stock or not.
Or, click on for a look at the stock and price information for all variations of the item.
When you want to view the contents of your cart or your order total, please click on the View shopping cart / checkout button. Select the necessary information and check the details.
Click on the Next stepbutton to be taken to the Shipping Address screen.
(If you have not logged in yet, you will be taken to the login screen. Login using your member ID and password. If you have already logged in, the login screen will not be displayed.)
< Confirm Shipping Address >
SSL Security Encoding is used for the safety of your personal information.
Please confirm your shipping address. If you wish to have the order shipped to a different address from the one registered, please click on the [Add Shipping Address] or [Details] buttons.
< Methods of Payment >
SSL Security Encoding is used for the safety of your personal information.
Payment methods are as outlined below.
English - Japanese Credit Card

Visa, MasterCard,JCB,AMEX and Diners Cardsare OK! However, any card that is not accepted internationally will not be eligible for use.
Please select in your payment method and finish the transaction.
When you click on Submit order, the order process will be complete.

For customers who choose to pay by credit card:
Your credit card is not charged at the time your order is submitted. We will submit the order total for settlement to the credit card company after the order has been shipped. Please rest assured that we will not make any charges on your card for the order amount or for shipping and handling before the order has been shipped.
< Order Complete >
The number associated with your order (Order ID), order total, and shipping and handling charges will be displayed.
Please confirm the contents of your order. At the same time that your order is completed, we will send an email titled [Order Confirmation], which will contain your order date, Order ID, shipping address, order contents, and shipping and handling charges, to your registered email address.As this email will be necessary if you need to contact us about the order, please keep a copy of it in your records.

- About the Approx. Amount

View an Estimate of the Item Price in Your Preferred Currency!
"Just how much is Japanese yen anyway?" "Until I get to my Cart, I have no idea how much I’m spending!" We heard your concerns, and in response, we have updated our site to display an estimate of the item price on the item first-look and detailed information pages, in the currency you are most familiar with.
For customers in the U.S., the item price will be displayed in US$.
For customers in Singapore, the item price will be displayed in SG$.
We hope you continue to enjoy shopping with the newly improved and easier-to-understand SAKAIKNIFE.

ATTENTION

The estimated price is only a guide – the actual charged price will be in Japanese Yen. The price estimate to be displayed will be determined by your browser’s language settings. If the displayed currency is not the currency of your preference, please adjust your settings according to the following steps.

For Windows Internet Explorer (displayed currency is determined by your language of preference)

Click on "Tools" at the top of your screen, and then from the Tools menu select "Internet Options."
Click on the "Languages" button within the "General" tab. Within the "Language Preferences" dialog box, click on "Add," then select the language you would like to use. After adding your desired language, highlight it and click on "Move Up" until it is at the top of the list. Then click on "OK."
When you return to the "General" screen, click "OK" there too.
Refresh the page by clicking on the SAKAIKNIFE logo at the top left of the page. The displayed price estimate will change accordingly.
Chinese (Hong Kong) [zh-hk] will display HK$. English (Canada) [en-ca] will display CA$.

For Mozilla Firefox

Click on "Tools" at the top of your screen, and then from the Tools menu select "Options."
Click "Contents," then "Choose" in the "Language" section.
Click "Select a language to add...," select your language and click "Add."
After adding your desired language, highlight it and click on "Move Up" until it is at the top of the list. Then please click on "OK."
Refresh the page by clicking on the SAKAIKNIFE logo at the top left of the page. The displayed price estimate will change accordingly.
Chinese (Hong Kong) [zh-hk] will display HK$.
English (Canada) [en-ca] will display CA$.

If the displayed price estimate did not change after following the above steps, please contact our Customer Service Department.
SAKAIKNIFE Customer Service
info_en@sakaiknife.com

- SHIPPING & HANDLING CHARGES

The below Shipping & Handling Fees apply to each order. Note that they vary depending on the destination country and region.
Some items list a Special Shipping Cost. This cost is charged for every unit ordered of that item.
(For more information about Special Shipping Costs, click here.)

Total amount of ordered merchandise (JPY) Shipping & Handling
Asia North America & Oceania Europe Africa & South America
  1,500 2,000 2,400 3,100

Depending on the destination country, customs duties, consumption tax and other additional costs may be levied.

These are entirely the responsibility of the customer.

- ABOUT "EXTRA CHARGES FOR SPECIAL SHIPPING"

Certain items are charged "extra charges for special shipping".

Each item is charged a "extra charge for a special shipping" in addition to the shipping charge and the purchase amount.

< EMS Free Chart >

- DELIVERY

Items are scheduled to be shipped within 9 days after the order is placed.
However, there may be shipment delays depending on or due to the contents of the order, stock status, peak season, New Year holidays of suppliers, Obon holidays etc.
There are some item that will be produced or manufactured after order placement. In these cases the waiting time may be from a few days up to a maxiumum of a few months.
Should shipment be delayed, customer service will contact you in advance.
Items are sent by Express Mail Service (EMS) or an international express courier. After shipment, items will usually take around 3 days to be delivered.
*This may take longer depending on the country, region or customs status.

< Item shipping notification via email >

[Subject: Shipping Advice] We will send the email to your register email address.
Information regarding the shipment date, tracking number of the courier, item shipment status and accumulated points will be included in the email.

*For customers using credit cards
We will charge for payment for an order will take place on the day that it ships out.
Please kindly contact your credit card company directly regarding their billing date.

< Information Regarding Contacting Shipment Couriers >

EMS

Example of Contact (Tracking) Number: EE 123456789 JP
If you enter this tracking number into the tracking services of your home country’s post office website (excluding some countries), you will be able to view the current status of your package.
Please take advantage of this convenient feature.

  • EMS Tracking: (Japan Post) * English Page is also available.http://www.post.japanpost.jp/
  • Hong Kong: https://ipost.post.gov.tw/web/CSController
  • Singapore: http://www.speedpost.com/sg
  • USA: http://www.usps.com
  • Canada:http://www.canadapost.ca/cpo/mc/default.jsf?LOCALE=en
  • Australia:http://ice.auspost.com.au
  • Korea:http://www.epost.go.kr
DHL
Home Page http://www.dhl.com/
S.F. Express

Home Page http://www.sf-express.com/us/en/

VIP Hotline:852-2671-5551
Mon - Sat 09:00-18:00
Hong Kong:852-2730-0273
Mon - Fri 08:00-20:00
Macao:853-2873-7373
Mon - Fri 08:00-20:30
Sat, Sun, Holidays 08:00-20:00

- EXCHANGES AND RETURNS

In the case of a mistake while ordering the goods (size, color, look...),
the items cannot be returned at the customer's convenience.
Return or Exchange of products will only apply for the following conditions:
  • 1. If the delivered goods are different from the ordered products.
  • 2. If the delivered goods are defective.
  • 3. If the goods were damaged during transport.
In addition the customer needs to make contact within 14 days starting from the date of arrival of the goods.
If you wish to return or exchange products, thank you to follow the procedure below.

< How to Contact Us >

FAX:
First, please print out the Returns & Exchanges sheet. Please fill out the sheet completely and then fax it to SAKAIKNIFE. We will send our approval to you by FAX or email.Then, please send the items you want to return back together along with the approval received from SAKAIKNIFE.
E-mail :
Please read and confirm the contents of the Exchanges and Returns form.
Then, email us with the necessary information from the form.
Please be sure to enter "Exchanges and Returns" as the email subject.
SAKAIKNIFE will send an email of approval back to you. Please print out the email of approval from SAKAIKNIFE, and send your returning items back together with the consent email.
(Please note that SAKAIKNIFE will not accept any returns or exchanges for items sent back without prior approval or communication, or items that were not given approval.)

< Shipping Method >

  1. 1. Please include the Returns and Exchanges Form together with the merchandise you are returning.
    (If a letter of approval is not included with the returned item(s), it may take longer to process.)
  2. 2. Please write"Re-imported Goods"or"Return Cargo"in large letters on the surface of the parcel.
  3. 3. Please send the goods by the International Postal Service EMS (Express Mail Service), or by Airmail.
    (Please be sure not to send goods by private international mail carriers such as DHL, FedEx, UPS, etc.
    If sent back by one of these methods, the returning item's will not be accepted and no refund will be given.)
    * For "SAKAIKNIFE at Fault," you must pay in advance for shipping. Collect/Cash on Delivery (COD) shipments will not be accepted.
    * For an exchange (only for "SAKAIKNIFE at Fault") we will ship the replacement items when we receive your returned items.
    * When returning a set (a 2-Piece Set, etc), return all items in the set in the condition that they were delivered. If even one item (including an attachment or accessory) is missing from the set, we will not be able to process your return.
    PDFOpen"Exchanges and Retums Form"(PDF 20KB)
    * Right-click with the mouse over the link and then left-click on "Save Target As..."
    Adobe Acrobat Reader 4.0 or higher is required to view this file. Click on the button at the right to download from the Adobe Systems website. For inquiries about downloading and/or installing, please contact Adobe Systems.

< Refund Methods >

There are two methods for you to choose from for your refund of the merchandise cost and shipping.

Refund through the credit card, account that was used to purchase the merchandise.
The merchandise and/or shipping refund will be made through the credit card company, account that was used to purchase the merchandise.
For a refund through credit card, the exchange rate applied to the amount billed for the merchandise and shipping and handling charges may differ from the exchange rate at the time of refund.
Thus, there may be differences in the total amount refunded due to exchange rate differences.
Even if you experience a loss as a result of a different exchange rate at the time of refund, SAKAIKNIFE will not be responsible for this loss.
Also, please note that for a credit card refund, depending on the different monthly processing deadlines and pay dates, it may take as long as 2 months for the
refund to be processed;
If the amount of a refund exceeds the amount paid at the time of purchase, we will be unable to process that refund entirely through the method used at the time of purchase; instead, we will convert the difference into SAKAIKNIFE points and refund the remainder into your account.

Date of Enactment: November, 2015

- INQUIRIES

  • Japanese: info_jp@sakaiknife.com
  • English: info_en@sakaiknife.com

Business Hours: Weekdays (from Mon. to Fri.), 10AM to 5PM (Japan Standard Time)
Emails we receive on weekends, Japanese national holidays or our other holidays will be responded to on or after our next business day.

- ABOUT THIS SITE

Security
We use Secure Sockets Layers (SSL) to encrypt the personal and credit card information provided to us by our customers. This system will secure your online shopping. Additionally, your credit card information will not be fraudulently used by any third party.
Recommended Settings
In order to use our site smoothly, we recommend the following:
JavaScript enabled
*If JavaScript is disabled, unexpected display problems may occur. Therefore, when using our site, please be sure to enable JavaScript.
Use of a browser we recommend
Cookies enabled
Style sheets enabled
SSL enabled
< Recommended Browsers & Operating Systems >
Internet Explorer 8.x、 9.x、 10.x
Google Chrome (latest version)
Mozilla Firefox (latest version)
Server Maintenance
We perform server maintenance on our server every morning from 7:30AM to 7:45AM (Japan Standard Time).
When accessing during that period, a “page cannot be displayed” message may appear.