SAKAI FORGED KNIVES

堺刃物

FAQs

- TECHNICAL TROUBLE

1 The text comes out garbled.
1

This site recommends you use the following versions or upper as the OS and the browser: MS-Windows Vista and Internet Explorer 8.0. Also, UTF-8 is used as encoding. Please check the "encode" specification of the display setting.

2 The window takes forever to change.
2

The trouble is probably being caused by your browser's cache. Refreshing the page without using the file saved in your cache should solve the problem. To do this in Internet Explorer, hold down the [Ctrl] key and click on the [Refresh] button in your browser window.
(Do not click the [Refresh] button at the payment screen.)

3 The window just stopped while I was shopping. Why?
3

We are very sorry about this, but the window can stop or a page can appear blank when we are experiencing an extremely high volume of traffic. In such case, close the window and access our site again from the beginning. However, please be reminded that when you close the window, any items you had put in your shopping cart will be canceled.

4 The time-out screen is displayed while I was shopping.
4
  • The server may be busy due to an exceptionally high volume of traffic. We apologize for the inconvenience, but please wait a while and then try to access our site again.

- MEMBER ID & PASSWORD

1 I forgot my member ID.
1

Please email info_en@sakaiknife.com with the following information:

  • 1. Your name
  • 2. Your registered address
  • 3. Your registered email address
  • 4. An order ID (if you have ordered from SAKAIKNIFE before)

When we have checked this information with your registered details, we will email you with your member ID.

2 I forgot my password.
2

Click the [Log In] button at the top right of our home page, enter your registered email address at the "If You Have Forgotten Your Password" section and click [Inform Password]. Your password will be emailed to your registered email address.
(If you do not receive that email, please email info_en@sakaiknife.com.)

3 I cannot complete my registration!
3

Entering double-width characters when single-width characters are required, or entering unnecessary spaces, quotation marks and special characters etc. will prevent you from registering. Please check you have entered your information correctly.
If you are still unsure why you cannot register, please contact us at info_en@sakaiknife.com

4 Is it necessary to register as a member to order from SAKAIKNIFE?
4

Is necessary to register as a member to order from our site.
Once you have read and agreed to our Terms and Conditions, and registered as a member, you will be able to make orders.

5 I want to change my e-mail address.
5

Please use your new address to e-mail us at info_en@sakaiknife.com for Member ID, old e-mail address and new e-mail address, date of birth and your full name.

6 I want to change my registered information (address or name etc.).
6

Please log in and click [Customer Information] in the “My Page” menu. Input the new information to the section you want to make a change and upload it.

7 Can I change my password as often as I like?
7

Please log in and click [Customer Information] in the “My Page” menu. and you can change your password as often as you like on the displayed screen.

8 Is it possible to have several Member IDs?
8

We ask that you do not create more than one member ID.

9 Can I register again with the same email address I used before?
9

You cannot register more than once with the same email address. Even if you delete your account, you cannot re-use that same email address to re-register.

- OUR PRODUCTS

1 Can I ask to wrap items in several pack for one order?
1

Normally, we pack purchased items per order so that we cannot wrap items in several packs.
However, for the case of high-volume order, it may be wrapped in several packs.
We reserve the right to combine multiple orders from the same customer, and ship them together as one unit.

2 How does my order come packaged?
2

Usually merchandise is packed in a cardboard box. They will be safely wrapped with air cushion before put into the box.

3 Can I ask to wrap items?
3

We do not provide wrapping services as it is possible that the product may be opened at the customs in each country.

4 Can I return or exchange items which has been delivered if I don't like them?
4

We do not accept exchanges/returns at the convenience of the customer. Please check the item information properly prior to ordering. In the unfortunate case that your item has a defect, we will exchange it. Please kindly contact customer service.

- ORDER

1 Are there any countries or regions not accepted orders?
1

The countries we ship to are restricted by the operating areas of the delivery services we use. For more information, please click "Areas We Ship To." at the bottom of our home page."

2 I want to check the status of my order.
2

Login and then click [Order History / Payment] in the “My Page” menu. This will take you to a page where you can enter the date you made a past order. (Enter the year in Western format.)
If you do not enter a date, your history for the past year will be displayed.

3 I want to check if I succeeded my order or not.
3

You may check your order by two ways described as follows.
1)"Order Confirmation" should be sent to your registered email address. If you do not receive this email, please contact at info_en@sakaiknife.com stating with your Member ID, Order ID and your name.
2)Please log in and click [Order History / Payment] in the “My Page” menu. Enter the date you made a past order. (Enter the year in Western format.) If you do not enter a date, your history for the past year will be displayed.

4 I want to check my order history.
4

Please log in and click [Order History / Payment] in the “My Page” menu. Please input the order date with two digits for the year, month and day.
If no order date is entered, your last one year purchase until today will be shown.
(Purchase before last year cannot be searched.)

5 I do not receive "Order Confirmation."

We are suggesting that:

  1. 1) your order is not successfully accepted.
  2. 2) your mail box is over in capacity.
  3. 3) you are using a wrong e-mail address for registration.
  4. 4) the mail of order confirmation is in the trash folder automatically.

If you want to confirm your registered e-mail address, please log in and
click [Order History / Payment] in the “My Page” menu to check it. If you are not as the above cases, please kindly contact at info_en@sakaiknife.com

6 I tried to check out many times but I couldn't complete the process
6

Each credit card has its own regulation for payment. For the credit limit and conditions, please contact the related company of payment for details.

7 I want to change the shipping address.
7

We are very sorry, but we cannot accept the shipping address change once we receive your order.

8 Can I change or cancel my order?
8

We begin preparation to ship your order as soon as we receive it. As much of the processing is performed automatically by our computer system, we regret that no changes can be made to your order after we have received it, and that your order cannot be cancelled.

9 Is there any time that your site cannot be accessed?
9

We perform server maintenance on our server every morning from 7:30AM to 7:45AM (Japan Standard Time).
When accessing during that period, a “page cannot be displayed” message may appear.

10 Can I order over the Internet only? What about by phone or fax?
10

We only accept orders through our website (from shopping cart)
* We do not accept orders by e-mail, telephone, or FAX.

- PAYMENT

1 What are the available methods of payment?
1

Below are the methods of payment available.
• Credit card

2 Can I pay for my items cash on delivery?
2

At present we do not accept cash on delivery payment.Payments can be made by credit card

3 Is there a limit to how much I can purchase?
3

For ordering an item which is over JPY200,000, please kindly contact at info_en@sakaiknife.com

4 What currency will I ultimately have to pay with?
4

The currency for payment will be Japanese Yen.

5 What is the exchange rate?
5

Please contact your credit card company to find out the exchange rate they are using.
Please note that the approximate price estimate displayed on the item information pages is intended only to be a rough guide. The rate used to calculate this estimate and the actual rate used when you make your purchase may differ.

7 I'd like a receipt.
7

We do not include receipts when shipping orders.
You can check the details of a delivered order at the "Order History" page.

8 If my ordered item is out of stock, what will be happened to my payment?
8

【Payment by credit card】
We shall NOT charge the shortage item. Please do not worry.

9 Do I have to pay anything other than the cost of the items?
9

Shipping handling fee will be charged in addition to the payment of the item you have ordered.

【Payment】

10 What kind of credit card can I use?
10

We accept payment by credit cards, such as VISA, MasterCard, Diners Club, JCB and AMEX.

11 I am not the nominal person on the credit card. Can I still use it?
11

We are very sorry, but we will not be able to process your order. To ensure secure transactions, your name must be the name that appears on the credit card.
We reserve the right of cancellation of order without prior notice.

12 Is it safe to use my credit card on your site?
12

We use Secure Sockets Layer (SSL) technology to encrypt customer’s card number and all other private information. Also, we use Orico Payment (credit card clearing agency) between credit card companies and this site for payment process.
For more information about Orico Payment, please visit their website at
http://www.orico.co.jp/business/ebiz/ebiz_01.html.(Japanese only).

13 I want to know the flow of settlement. When does SAKAIKNIFE charge the payment?
13

We will charge your credit card for your order at the time of shipment. For the billing date of your credit card, please contact your credit card company directly.

- SHOPPING

1 How do you ship orders?
1

We send your items by international Express Mail Service (EMS) or by international courier.

2 What is the Express Mail Service (EMS)?
2
  • Express Mail Service (EMS) means
  • EMS in Taiwan
  • EMS in China
  • EMS in Korea
  • Speedpost in Singapore
  • Express Mail International (EMI) in USA
  • Xpresspost in Canada
3 Can SAKAIKNIFE ship merchandise by surface mail or airmail?
3

We do not send items by sea or regular airmail.

4 What are Shipping and Handling Charges?
4

Shipping and Handling charges are fees that we charge for each order to cover the costs of processing and shipping. Those charges include international express postage/courier fees and insurance fees etc. For the table of Shipping and Handling Charges, please click here.

5 Will my order be subject to other charges in addition to Shipping and Handling?
5

Orders containing heavy items are charged an extra shipping charge. This charge is based on the EMS (Express Postal Service) shipping charge. Half that amount is borne by SAKAIKNIFE with the other half being the responsibility of the customer. Every unit ordered of an item that has a special shipping charge will incur that charge on top of the basic price. (Even in the event that an order total meets or exceeds a threshold to be eligible for a free shipping and handling campaign, the special shipping charge will still apply.)
Orders may be subject to import tax, value tax, customs handling fees, and/or delivery fees in some countries or regions. In this case, the Customer (or the recipient if the merchandise is not shipped to the Customer) should be responsible for the payment of any such taxes or fees.
SAKAIKNIFE does not charge for these taxes and fees and so they are not included in our shipping and handling charge. Please contact the customs office, post office or delivery company directly for details.

6 What are customs duties?
6

Taxes charged by the destination country on incoming goods. Those rates depend on each country. Also they are varied by purchased items.
Customer should be responsible for the payment of for any such taxes or fees.
For more information, please contact the customs office of the country you are concerned about.

7 What happens if I don't pay the customs duties?
7

Import tax is subjected to the law of your living country. The importer has the responsibility for paying the import tax. If you refuse to pay the import tax, you cannot get the parcel.
For this case, the parcel will be returned to SAKAIKNIFE. In the event that an order is returned to us after the retention period at the post office has passed after failed delivery attempts, we cannot provide a refund for the shipping and handling costs. Additionally, we will subtract the actual amount of the shipping costs from the item subtotal before making a refund.

8 What happens if I refuse to accept an order?
8

If you refuse to accept the delivery of an order, or if an order is returned to us after the retention period at the post office has passed after failed delivery attempts, we cannot provide a refund for the shipping and handling costs. Additionally, we will subtract the actual amount of the shipping costs from the item subtotal before making a refund.

9 How long will my order take to reach me?
9

We endeavor to ship your order to you within 9 days, counted from the day after your order is placed. Orders are shipped by the Japan Post International Express Mail Service (EMS) or international courier, and you can follow your package's progress using a tracking number. Your order should reach you within 5 days (average 3 days) after being shipped.

10 Can I specify the shipping date?
10

We regret that you cannot specify the shipping date, even if you inform us in advance that you will be away for a given period.
Additionally, we will neither ship an order early nor delay an order's shipment.

11 Can I specify the date and time of my order's delivery?
11

The date and time of delivery of orders sent by Express Mail Service (EMS) cannot be specified.
For international courier, once your order has been sent you may be able to specify a delivery time and date by contacting the courier's local customer service center.
(We regret that you cannot specify the shipping service used.)

12 I haven't received my order yet.
  1. 1) If you haven't received a Shipping Advice email, your order may not have been shipped yet. Please login and check your order history for the status of your order.
  2. 2) If you received the "Shipping Advice" but 5 or 6 days have passed and your order has still not arrived, please e-mail us at info_en@sakaiknife.com with your member ID, full name and order ID.

You may also check the status of your package from the website of your country's post office by entering your EMS tracking number (which will look something like "EE 123456789 JP").
(This service not available for some countries.)

To trace Express Mail Service (EMS) packages: http://www.post.japanpost.jp/
(English available.)

  • Singapore: http://www.speedpost.com.sg/
  • USA: http://www.usps.com/
  • Canada: http://www.canadapost.ca/
  • Australia: http://ice.auspost.com.au/
  • KOREA: http://www.epost.go.kr/

S.F. Express
[Home Page] http://www.sf-express.com/jp/ja/
Hong Kong 852-2730-0273
Mon. - Fri.08:00-20:00
Macau 853-2873-7373
Mon. - Fri. 08:00-20:30
Sat. and national holidays 08:00-20:00

13 Can I change the shipping address after placing my order.
13

We regret that you cannot change the shipping address after placing your order.

14 Can I ship my order to an address other than my registered address?
14

If you wish to ship to an address other than your home address, add and select a new address from "Customer Information" or at the "Shipping Address" page that appears during the checkout process.
Please note that we do not accept changes of shipping address once we received your order.

15 Can I ship items to multiple shipping addresses?
15

We are very sorry, but you can only specify one address per order. If you want to ship items to multiple addresses, you have to order separately for each address. However, please be reminded that you will be charged for shipping and handling charges with each order.

16 Can I ask to wrap items in several pack for one order?
16

Normally, we pack purchased items per order so that we cannot wrap items in several packs.
However, for the case of high-volume order, it may be wrapped in several packs.
We reserve the right to combine multiple orders from the same customer, and ship them together as one unit.

17 I want to send my order as a gift, so can you wrap my items?
17

As packages may be opened as part of the customs inspection, we regret that we do not offer a wrapping service.

- OTHERS

How to use "Favorites"?

Favorites is a function that allows you to store items on SAKAIKNIFE that you are interested in.